Privacy Policy

Last updated: April 3, 2025

At VersanTV, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number (optional)
• Billing information
• IP address

1.2 Usage Information

• Viewing history and preferences
• Device information (type, operating system, browser)
• Log data (access times, pages viewed)
• Cookies and similar technologies
• Interaction data (clicks, scrolls, mouse movements)
• Session recordings (anonymized user interactions with our website)

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing payments and subscriptions
• Personalizing your experience
• Improving our services
• Communicating with you about updates, offers, and support
• Ensuring security and preventing fraud
• Analyzing website performance and user experience
• Identifying usability issues and areas for improvement
• Complying with legal obligations

3. Analytics and Tracking Tools

We use third-party analytics services to understand how users interact with our website. These services may collect information about your online activities over time and across different websites.

3.1 Google Analytics

We use Google Analytics to analyze traffic patterns and understand how users navigate our website. Google Analytics collects information such as:

• Pages visited and time spent on those pages
• Referral sources
• Geographic location (country and city level)
• Device and browser information

This information helps us improve the performance and content of our website. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

3.2 Microsoft Clarity

We use Microsoft Clarity to understand user behavior and improve the user experience on our website. Microsoft Clarity provides:

• Heatmaps showing where users click and scroll
• Session recordings that anonymously capture user interactions
• Insights into user frustration events (e.g., rage clicks, excessive scrolling)

Microsoft Clarity does not collect personally identifiable information (PII) and automatically masks sensitive content. Microsoft's use of this data is governed by the Microsoft Clarity Terms of Service and the Microsoft Privacy Statement.

3.3 Analytics Tracking Control

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For Microsoft Clarity, you can block their tracking through browser settings or extensions that block trackers.

4. Information Sharing and Disclosure

We may share your information with:

• Service providers and business partners who help us deliver our services
• Analytics providers, as described in Section 3
• Legal authorities when required by law
• In connection with a business transfer, merger, or acquisition

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@versantv.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more detailed information about how we use cookies, please read our Cookie Policy.

8. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal data from children under 13. If you learn that a child has provided us with personal information without parental consent, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@versantv.com